Returns & Exchanges

At Gozney, we stand behind the quality of our professional-grade pizza ovens and offer a 30-day return window for unused products in their original packaging. We aim to ensure every outdoor cooking enthusiast is completely satisfied with their purchase and the performance of our equipment.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Oven

Ensure your product is clean, unused, and securely packed in its original Gozney crate or box to prevent damage during transit.

3

Ship It Back

Print the provided prepaid shipping label and schedule a pickup or drop off the package at an authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing