Frequently Asked Questions
Everything you need to know about your Gozney oven and order.
What is the standard shipping timeframe for Gozney ovens?
Most orders are processed within 1-2 business days. Delivery typically takes 3-5 business days depending on your location, though larger ovens may require freight scheduling.
Do Gozney ovens come with a warranty?
Yes, our ovens come with a standard 1-year warranty. You can extend this to a 5-year limited warranty by registering your product on our website within 60 days of purchase.
Can I use my Gozney oven indoors?
The Roccbox and Dome are designed primarily for outdoor use. Some models offer specific gas-only certifications for ventilated professional kitchens, but residential use should remain outdoors for safety.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which fuel types can I use?
Gozney offers multi-fuel capabilities. Depending on your model, you can use kiln-dried wood for traditional flavor or propane gas for convenience and precision temperature control.
Do you offer financing options?
Yes, we partner with specialized payment providers like Affirm and Klarna to offer flexible monthly installment plans at checkout.